0in cart

United States (collectively, “Epic“, “we”, “us” or “our”) values your privacy. This privacy statement explains how Epic handles personal information collected through:

  • Our digital domains, including webpages, that include links to our privacy statement;
  • Our actual storefronts for retail;
  • Orders that we fulfill for our associates;
  • Our questionnaires and additional customer research methods;
  • Our marketing initiatives, such the newsletter subscription process;
  • Using our concierge service, Epic;
  • Our online profiles on social media.

1. What Personal Information Does Epic Collect?

Information you provide to us. Personal information you may provide to us through the Service or otherwise includes:

  • We obtain Contact Data from you when you make purchases from us (including at an Epic retail location or online), get in touch with us via Epic Concierge, or register for an online account. This includes your first and last name, email address, billing and mailing addresses, and phone number.
  • Profile Data includes information about your age, gender, date of birth, biographical details, photos, saved items in a wish list called “My List,” links to your profiles on different third-party websites, like social networks, interests, preferences, and details about your participation in our events, promotions, sweepstakes, contests, or surveys. In addition, profile data includes pictures.
  • Communications that we exchange, that you share, or publish, such when you get in touch with us via Epic Concierge, our customer care representatives, online chat services, or social media platforms like public postings or direct messages, with questions, comments, or other issues. As stated in this Privacy Policy, any conversations had through Epic Concierge or other online chat services may be watched over or recorded for quality control and other purposes. Please do not use Epic or our online chat service if you do not want us to watch over or record these conversations.
  • Research Data that you give us when you consent to take part in our surveys and research activities (including the Research Community), including survey answers, your occupation, interviews, workshops, and any audio or video recordings we make of you or screen grabs taken from your device for these purposes.
  • Money transfers and transactional data, such the details needed to fulfill orders placed on or via the Service (such as your name, bank account number, credit card number, billing and shipping details, and purchase history).
  • Other Information that we may collect which is not specifically listed here which we will use as described in this Privacy Policy or as otherwise disclosed at the time of collection.

Automatic Data Collection. We, our service providers, and our business partners, such as Meta Platforms, Inc., may automatically log information about you, your computer or mobile device, and your activities on our sites and other sites and online services over time, including:

  • Device data, such as the type and version number of your computer or mobile operating system, the manufacturer and model, the browser type, screen resolution, IP address, unique identifiers, and the page you visited before surfing to.
  • Data relating to online activity, such as the pages or screens seen, the time spent on a page or screen, navigation pathways between pages or screens, information regarding your activity on a page or screen, page or screen, access time, and visit duration.

2. Cookies and Similar Technologies

  • Epic websites, online services, email messages, and advertisements may use cookies and similar technologies, such as web beacons, pixel or gif tags, and action tags. Those technologies collect information that assists Epic in improving products and services, is used for advertising, provides measurement services, facilitates customer communications, and improves the shopping experience.

Epic, for example, may use information collected through cookies and similar technologies to recognize users of Epic websites and supplement our profile for that user, determine a user’s general location to tailor website content to that user’s location, track website use, offer personalized web page content, information, and advertisements, and otherwise facilitate and improve the website experience. If your web browser allows it, you can decline or disable cookies; but, doing so may limit your ability to access or use certain features of Epic websites.

  • The Services also make use of chat technology, such as those offered by third parties, to run chat features on the Services that you can use to connect with us. For the reasons specified in this Privacy Policy, we and other third parties may access and utilize the information described in the Automatic Data Collection section above, as well as additional personal information you submit through online chat.

3. How Epic Uses Your Personal Information

We use your personal information for the following purposes or as otherwise described at the time we collect it:

  • To Provide Services. We use your personal information to:
  • Deliver the Service and run our business;
    Analyze and enter into a business relationship with you, including the provision of services relating to our business by you;
  • Better the Service and our business, including in response to social media trends, patterns, feedback, and sentiments;
  • Create and maintain your user profile on the Service, which includes tracking your orders, purchase history, and shipments, as well as giving you alerts about products left in your shopping cart;
  • Recall devices where you’ve previously logged in;
  • Send you news, updates, security alerts, and support and administrative information concerning the Service;
  • Understand your needs and interests, and personalize your experience with the Service and our communications, such as by using your location information to determine your language preferences or displaying accurate date and time information; and provide support for the Service, respond to your requests, questions, and feedback, including through Epic and chat services, evaluate your satisfaction with the Service, and otherwise administer our relationship with you.

Research and Development. Your personal information may be used for research and development purposes, such as analyzing and improving the Service and our business. We may generate aggregated, deidentified, or other anonymous data from the personal information we gather as part of these activities. We deidentify or anonymize personal information by deleting information that makes the data personally recognizable to you. We may use and share this deidentified or anonymous data for authorized business purposes, such as analyzing and improving the Service and promoting our business. For example, if we discover that the majority of customers utilize mobile devices, we may want to expand on that feature.

Compliance and Protection. We may use your personal information to:

  • Comply with applicable laws, valid requests, and legal process, such as responding to subpoenas or government requests;
  • Safeguard our, your, or others’ rights, privacy, safety, security, or property (including by filing and defending legal claims and conducting security checks in our stores);
  • Comply with applicable laws, lawful requests, and legal audit our internal processes for legal, contractual, and internal policy compliance;
  • Enforce the Service’s terms and conditions, including our Terms of Service and other legal terms and policies; and
  • Prevent, detect, investigate, and prohibit fraudulent, harmful, unlawful, unethical, or illegal activities, such as cyberattacks and identity theft.

4. How Epic Shares Your Personal Information

We may share your personal information with the following parties and as otherwise described in this Privacy Policy or at the time of collection:

Affiliates. Our corporate affiliates for the provision of our products and Services consistent with this Privacy Policy.

Suppliers and Service Providers. Businesses and individuals that help us manage the Service or our business by providing services on our behalf (such as IT, hosting, payment processing services, chat services, print and mail fulfillment, order fulfillment and shipping, email delivery, data/document storage and management, marketing, analytics, fraud detection, event management services, promotions, sweepstakes, contests, and surveys).

Business and Marketing Partners.  Third parties whose goods or services you might find interesting, with whom we collaborate to supply goods or services, or with whom we co-sponsor promotions or events.

Third-Party Platforms. If you choose to connect your Service account to a social networking platform like Facebook or use that platform to log into the Service, we could share your personal information with that third-party service. The third party’s privacy policy and the settings connected to your account with the third-party service control how the third party uses the shared information.

Other users and the public.You can choose to disclose certain information about yourself on your profile. They have the ability to collect and utilize publicly accessible data, including copying, caching, screen recording, and storing it in other locations (like search engines). Should such information be misused, we take no responsibility.

Back to Top

Search For Products

Product has been added to your cart